InferenceHub Technologies Inc. ("InferenceHub", "we", "us") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and the rights you have under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada, including Quebec's Act respecting the protection of personal information in the private sector (Law 25). This policy is provided for general information and is not legal advice.
1. Information we collect
- Contact details you provide through our enquiry form: name, email address and phone number.
- Enquiry details: solution of interest, team size, budget range, preferred consultation date and any message you send us.
- Technical data: IP address, browser type, device information and pages visited.
- Cookies and similar technologies used to remember preferences and measure site traffic.
2. Purposes — why we use your information
- To respond to your enquiries and prepare deployment scopes, quotes and proposals.
- To deliver, operate and improve our model-serving services and this website.
- To send relevant updates and marketing where you have given consent.
- To meet legal, accounting and security obligations.
3. Consent
We collect, use and disclose personal information with your knowledge and consent, in accordance with PIPEDA's ten fair-information principles and Quebec's Law 25. Consent may be express or implied depending on the sensitivity of the information. You may withdraw consent at any time, subject to legal and contractual restrictions, by contacting us.
4. Cookies and analytics
Our cookie banner lets you acknowledge our use of cookies. We use privacy-respecting analytics to understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.
5. Third parties and service providers
We share information only with service providers that help us operate, such as cloud hosting, infrastructure and analytics partners, under agreements requiring appropriate safeguards. We do not sell personal information. Where data is processed outside Quebec or Canada, we take reasonable steps to ensure comparable protection and, where required by Law 25, conduct a privacy impact assessment.
6. Retention
We keep personal information only as long as necessary for the purposes described above or as required by law. Enquiry records are generally retained for up to 24 months unless an ongoing relationship requires longer, after which they are securely destroyed or anonymised.
7. Your rights
- Access the personal information we hold about you.
- Correction of inaccurate or incomplete information.
- Withdrawal of consent to further use, subject to legal limits.
- De-indexing and portability rights where applicable under Quebec's Law 25.
8. Data protection contact
We have designated a person responsible for the protection of personal information. To exercise your rights or ask questions about this policy, contact us at [email protected] or write to 1250 René-Lévesque Blvd W, Suite 2200, Montreal, QC H3B 4W8, Canada.
9. Supervisory authority
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca. Quebec residents may also contact the Commission d'accès à l'information du Québec.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the latest revision.